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Infinite Access
  • Home
  • About
  • Services
    • Infinite BPO Advisory Services
    • Executive Management Advisory Services
    • Infinite Development and Optimization
  • Our Team
  • News
  • Contact Us

BPO Advisory Services

We offer a wide range of BPO Advisory services, including Strategy, Solutions, Sourcing, Business Development, and much more!

Strategy:

  • CRM strategy development and/or assessment
  • Self-serve technology strategy development and/or assessment
  • Internet strategy development and/or assessment
  • Change management strategy development and/or assessment
  • Human resource strategy development and/or assessment
  • Operational consolidation strategy development and/or assessment
  • Post-consolidation strategy development and/or assessment
  • Competitive strategy assessment
  • Core competency assessment

Solutions:

  • Contact center operational assessment, including best practices mapping, gap analysis, and action plan development
  • Retail assessments, including mystery shopper programs
  • Human resource process development, re-engineering, and/or implementation
  • Workload forecasting process development, re-engineering, and/or implementation
  • Workforce scheduling process development, re-engineering, and/or implementation
  • Training development and/or delivery
  • Contact handling process development, re-engineering, and/or implementation, including standardization across multiple channels (phone, email/web, chat, and/or IVR)
  • Average handle time (AHT) reduction initiative development and implementation
  • Contact center-based sales and/or marketing process development and implementation
  • Balanced scorecard and performance management development, re-engineering and/or implementation
  • Quality assurance/monitoring process development, re-engineering, and/or implementation
  • Business case development/analysis
  • Requirements definition for CRM or customer contact and support applications, including user acceptance testing for integrated CRM applications.
  • Technical architecture design for call center/contact center technologies
  • Project management for technology implementation
  • Interactive voice response (IVR), voice recognition, or speech recognition system scripting and/or re-engineering
  • Benchmarking study development and execution
  • Outsourcing feasibility and viability study development and/or execution

Sourcing:

  • Site selection for contact centers and/or retail operations
  • RFP/RFI/RFQ management and analysis for technology procurement or outsourcing vendor selection
  • Executive search

Satisfaction:

  • Design and administration of customer satisfaction surveys in support of client’s performance management process
  • Design and administration of customer satisfaction surveys in support of process analysis/design
  • Measurement of employee satisfaction in anticipation/support of change management initiatives (e.g., satisfaction surveys, focus forums, exit surveys, etc.)

Business Development:

  • Development of a proven business development strategy
  • Facilitate the opportunities for the client to work with expansive network of buyers
  • Support the development of custom presentations based on opportunity
  • Identify key market opportunities
  • Identify unmet market needs
  • Search/Identify key personnel for careers
Get In Touch Today
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    954-660-0144
    INFINITE ACCESS, LLC
    304 Indian Trace #547,
    Weston, FL 33326
    Email: info@infiniteaccess.com
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